The Medtel IVRx technology combined with M-Cloud phone service provides pharmacies with a complete communication solution.
Medtel’s flexible and scalable cloud-based platform also integrates with many Pharmacy Management Systems, allowing you to deliver a personalized and pleasant patient calling experience, Medtel eliminates the need for expensive hardware in exchange for automatic system updates and business continuity. The platform allows users to automate communications with reminders, confirmation calls, and outbound SMS messaging. Medtel utilizes a geo-redundant network for secure, reliable service.
Cloud-Based Phone System
Medtel's cloud-based business phone platform combines best-in-class VoIP Phone Service with over 40 advanced features including a Mobile App, Auto Attendants, Video Conferencing, Chat and more. The M-Cloud web-based user interface allows users to seamlessly transition between locations and devices. While our web-based admin portal makes it easy to set up new users, configure call routing, setup voicemail and auto attendant greetings in minutes.
Get real-time call reporting, stats, and prescription refill alerts with Medtel Insights. This add-on feature provides an easy-to-read dashboard with a real-time view of your IVR and phone system activity. With instant snapshots of call activity and volume by date and time of day so you can identify peak times and adjust accordingly.
Medtel also offers URAC® Reporting as an add-on service to meet Specialty Pharmacy Accreditation requirements.
Learn more about Medtel (landing page): (Pharmacy Phones Systems | Phone Systems For Pharmacies (medtelcom.com)