Pharmacist designed Dial-a-Script® is an interactive voice response (IVR) system that enables customers using a touch-tone phone to order their prescription refills, verify that they are ready prior to pickup, and access your pharmacy’s hours and location information without the need to speak to a member of your pharmacy’s staff. Dial-a-Script® also includes a doctor voice mail feature that allows doctors’ offices to provide new prescription and refill authorizations without the need for live assistance.
How does it work?
Dial-a-Script® interacts with your pharmacy system software to provide real-time information to customers. Dial-a-Script® collects the prescriptions requested, determines refill status, obtains a desired pickup time using your pharmacy’s own preset minimums, and places the prescriptions in your pharmacy system’s fill queue. When a prescription in the order does not have any refills remaining or is expired, Dial-a-Script®’ s auto-fax feature can fax a refill authorization request automatically to the prescriber.