Last year, an independent North Carolina pharmacy chain sought to take on the problem of prescription abandonment by adding a new workflow process to pharmacy operations. The pharmacy then launched a 60-day study to what, if any, impact the revised workflow would have on patient behavior. The result? Almost 80 percent of patients involved obtained their medications.
As reported by the Journal of the American Pharmacists Association, the workflow process included a conversation flowchart and will-call bag tag. Pharmacists used the workflow process to reach out to patients to understand why they were not picking up their medications. Through these interactions, pharmacy staff was able to identify top reasons for prescription abandonment, and work to resolve those obstacles. This included enrolling patients in a medication synchronization program and sending out pickup reminders.
Overall, the pharmacy's test was considered a success, with the study's authors noting the value of the workflow process in helping to curtail prescription abandonment and address medication adherence.
This illustrates just one of the many ways in which workflow customization is helping pharmacies add efficiency to their operations. As pharmacies play an increasingly important role in community health care, it's essential to have flexibility in responding to patient and pharmacy needs.
PrimeRx™ users have that flexibility. The pharmacy management system offers significant workflow customization capabilities that can be easily configured, usually with a few simple clicks and setting adjustments. Current PrimeRx™ workflow customization capabilities include:
Workflow customization can come in many forms, and affect different aspects of pharmacy management. As the above discussion makes clear, PrimeRx™ prioritizes customization, and can quite easily accommodate a pharmacy's specific needs. If you are interested in pursuing greater workflow efficiency within your pharmacy, PrimeRx™ can help. To learn more, please contact Micro Merchant Solutions to speak with a technician, or to set up a PrimeRx™ demo.